1 Introduction
8hhh ("we," "us," or "our") operates an online betting and casino platform at 8hhh.asia, providing sports betting, live casino, slots, and togel (Indonesia's traditional numbers lottery) services to Members across Indonesia. We are committed to protecting the privacy and security of all personal information entrusted to us by our Members and website visitors.
This Privacy Policy applies to all individuals who register an account on 8hhh, visit our website, or interact with our customer support channels. By using the 8hhh platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services.
This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the 8hhh platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions, the Terms & Conditions shall prevail except where this Privacy Policy provides a more specific protection for your personal data.
3 How We Use Your Information
8hhh processes your personal information for the following specific purposes, each of which is essential to providing you with a secure, compliant, and high-quality betting experience:
3.1 Account Management and Service Delivery
- Creating and maintaining your Member account on the 8hhh platform.
- Authenticating your identity when you log in to your account.
- Processing deposits, withdrawals, and other financial transactions in Indonesian Rupiah (IDR / Rp).
- Recording and settling bets placed on football (BRI Liga 1, EPL, Champions League, Timnas Indonesia), live casino games, slot machines, and togel draws.
- Crediting winnings to your account balance and processing bonus offers and promotions.
- Providing customer support and responding to your inquiries, complaints, and feedback.
3.2 Legal and Regulatory Compliance
- Verifying that you are at least 21 years of age, as required by 8hhh's eligibility criteria and responsible gaming standards for the Indonesian market.
- Conducting Know Your Customer (KYC) identity verification to prevent fraud, money laundering, terrorist financing, and underage gambling.
- Monitoring and detecting suspicious betting patterns, collusion, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
- Complying with applicable laws, regulations, court orders, and lawful requests from regulatory authorities or law enforcement agencies.
- Maintaining records for audit and regulatory reporting purposes in accordance with our licensing obligations.
3.3 Security and Fraud Prevention
- Protecting the 8hhh platform and our Members from fraudulent activity, account takeover attempts, payment fraud, and cyberattacks.
- Investigating and responding to security incidents, breaches, or threats to the integrity of the platform.
- Implementing responsible gaming tools including deposit limits, loss limits, session time limits, and self-exclusion mechanisms.
3.4 Platform Improvement and Analytics
- Analyzing how Members interact with the 8hhh platform to identify usability issues, optimize navigation, and improve the overall user experience.
- Testing new features, game offerings, and promotional campaigns to determine their effectiveness.
- Generating aggregated, anonymized statistics and reports for internal business intelligence purposes.
3.5 Marketing and Communications
- Sending you promotional offers, bonus announcements, and marketing communications about new games, sports events (e.g., BRI Liga 1 fixtures, Champions League matches, Timnas Indonesia qualifiers), and platform updates via email or SMS, where you have consented to receive such communications.
- Personalizing your experience on 8hhh by showing you content, game recommendations, and promotions tailored to your betting preferences and history.
You may opt out of marketing communications at any time by clicking the unsubscribe link in promotional emails or by adjusting your communication preferences in your account settings. Opting out of marketing does not affect transactional or account-related communications (e.g., withdrawal confirmations, KYC requests).
4 Legal Basis for Processing
8hhh processes your personal information on the following legal grounds, as applicable under data protection laws relevant to our operations and the jurisdictions of our Members:
- Contractual Necessity: Processing is necessary to perform our obligations under the contract between you and 8hhh (i.e., the Terms & Conditions), including account creation, transaction processing, bet settlement, and customer support.
- Legal Obligation: Processing is required to comply with applicable laws and regulations, including age verification, anti-money laundering (AML) laws, counter-terrorist financing (CTF) obligations, and licensing conditions imposed by gaming regulatory authorities.
- Legitimate Interests: Processing is necessary for 8hhh's legitimate business interests, including fraud prevention, platform security, responsible gaming enforcement, business analytics, and improvement of our services, provided these interests are not overridden by your fundamental rights and freedoms.
- Consent: Where required by law, we process your personal information based on your explicit consent, such as for marketing communications. You may withdraw consent at any time by contacting us or adjusting your account settings.
5 Data Sharing & Disclosure
8hhh does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information with the following categories of recipients in the specific circumstances described below:
5.1 Service Providers and Business Partners
- Payment Processors: We share necessary transaction details with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process your deposits and withdrawals.
- Identity Verification Services: We share KYC documents and personal information with third-party identity verification and fraud prevention providers to validate your identity and ensure compliance with age restrictions and AML/CTF obligations.
- Game Providers: We share limited account and wagering information with casino game studios (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Pocket Games Soft) to deliver live casino, slot, and other gaming content.
- Sports Data Providers: We share limited account information with third-party sports data and odds providers to deliver sportsbook services covering football (BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League), badminton, MotoGP, and other sports popular in Indonesia.
- Technology and Infrastructure Partners: We share information with hosting providers, content delivery networks (CDNs), cybersecurity firms, and other technology partners who support the operation and security of the 8hhh platform.
5.2 Legal and Regulatory Authorities
We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or other governmental authorities when required by law, court order, or legal process, or when necessary to:
- Comply with licensing obligations and regulatory reporting requirements.
- Investigate suspected fraud, money laundering, terrorist financing, or other criminal activity.
- Protect the rights, property, or safety of 8hhh, our Members, or the public.
- Respond to lawful requests for information from authorities with proper legal jurisdiction.
5.3 Business Transfers
In the event that 8hhh undergoes a merger, acquisition, reorganization, sale of assets, or other corporate transaction, your personal information may be transferred to the acquiring entity or successor organization as part of that transaction, subject to the same privacy protections set forth in this Privacy Policy.
5.4 With Your Consent
We may share your personal information with third parties not listed above where you have provided explicit consent for such disclosure.
6 Data Security
8hhh employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- Encryption: All data transmitted between your device and the 8hhh platform is encrypted using SSL/TLS (Secure Sockets Layer / Transport Layer Security) protocols. Sensitive data stored in our databases, including passwords and financial information, is encrypted at rest.
- Access Controls: Access to personal information is restricted to authorized 8hhh personnel, service providers, and contractors who require access to perform their job functions. All personnel with access to personal data are subject to strict confidentiality obligations.
- Secure Authentication: Member accounts are protected by password-based authentication. We strongly encourage Members to choose strong, unique passwords and to enable any additional security features offered by the platform.
- Regular Security Audits: 8hhh conducts periodic security assessments, vulnerability scans, and penetration tests to identify and remediate potential security weaknesses.
- Incident Response: We maintain an incident response plan to promptly detect, investigate, and respond to security breaches or data incidents. In the event of a breach affecting your personal information, we will notify you and relevant authorities as required by applicable law.
Your Responsibility: While 8hhh implements robust security measures, you are responsible for safeguarding your account credentials. Never share your password with anyone, and be cautious of phishing attempts or fraudulent communications claiming to be from 8hhh. If you suspect unauthorized access to your account, contact us immediately at support@8hhh.asia.
7 Data Retention
8hhh retains your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, accounting, and reporting obligations. Specific retention periods vary depending on the type of information and the purpose for which it is processed:
- Account Information: We retain your account registration details, KYC documents, and transaction histories for the duration of your active membership and for a minimum of 5 years after account closure, as required by AML/CTF regulations and our licensing obligations.
- Financial Records: Deposit, withdrawal, and betting transaction records are retained for at least 7 years after the transaction date to comply with financial record-keeping requirements and to support potential dispute resolution or regulatory audits.
- Communications Records: Records of customer support interactions, complaints, and correspondence are typically retained for 3 years after the last communication, unless a longer retention period is required for legal or regulatory purposes.
- Marketing Preferences: If you opt out of marketing communications, we retain a record of your opt-out preference indefinitely to ensure we honor your request.
- Legal and Compliance Records: Information processed for legal compliance, fraud investigations, or dispute resolution may be retained for extended periods as required by law or until the matter is fully resolved.
After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies. Anonymized data that can no longer be attributed to an identifiable individual may be retained indefinitely for analytical and statistical purposes.
8 Your Privacy Rights
Depending on your jurisdiction and applicable data protection laws, you may have the following rights with respect to your personal information held by 8hhh:
- Right of Access: You have the right to request a copy of the personal information we hold about you. We will provide this information in a structured, commonly used, and machine-readable format where technically feasible.
- Right to Rectification: If you believe any personal information we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information. You can update most account details directly through your account settings.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you may request deletion of your personal information, such as when it is no longer necessary for the purposes for which it was collected, or when you withdraw consent. Please note that we may be required to retain certain information for legal, regulatory, or fraud prevention purposes.
- Right to Restriction of Processing: You may request that we restrict the processing of your personal information in specific circumstances, such as when you contest the accuracy of the data or object to processing based on legitimate interests.
- Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal information in a portable format and to request that we transmit it directly to another service provider where technically feasible.
- Right to Object: You have the right to object to processing of your personal information based on legitimate interests, including for direct marketing purposes. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.
To exercise any of these rights, please contact us at support@8hhh.asia with your request. We will respond within a reasonable timeframe in accordance with applicable law. We may require verification of your identity before fulfilling your request to ensure we are disclosing information only to the authorized account holder.
9 Cookies & Tracking Technologies
8hhh uses cookies, web beacons, pixels, and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and deliver personalized content and advertising. A cookie is a small text file stored on your device by your web browser that allows us to recognize you on subsequent visits.
9.1 Types of Cookies We Use
- Essential Cookies: These cookies are strictly necessary for the operation of the 8hhh platform. They enable core functionality such as account login, session management, transaction processing, and security features. You cannot opt out of essential cookies as the platform will not function properly without them.
- Performance and Analytics Cookies: These cookies collect aggregated information about how Members use the platform, including pages visited, time spent on each page, navigation paths, and error messages encountered. We use this data to identify performance issues and improve the overall user experience.
- Functionality Cookies: These cookies remember your preferences and choices (e.g., language selection, odds format, favorite sports or games) to provide a more personalized experience on subsequent visits.
- Advertising and Marketing Cookies: These cookies track your browsing behavior across the 8hhh platform to deliver targeted promotional content and measure the effectiveness of marketing campaigns. They may also be used by third-party advertising partners to serve relevant ads on other websites you visit.
9.2 Managing Cookie Preferences
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, or to receive a notification before a cookie is stored. Please note that disabling certain cookies may affect the functionality and performance of the 8hhh platform. Consult your browser's help documentation for instructions on managing cookies.
Disabling advertising cookies does not mean you will no longer see promotional content on 8hhh, but it does mean the advertising you see may be less relevant to your interests.
10 Third-Party Links
The 8hhh platform may contain links to third-party websites, applications, or services operated by our game providers (e.g., Pragmatic Play, Evolution Gaming, NetEnt), payment processors (e.g., BCA, BRI, OVO, DANA), or other partners. This Privacy Policy applies only to information collected by 8hhh. We are not responsible for the privacy practices or content of third-party sites.
Before providing any personal information to third-party websites or services, we encourage you to review their privacy policies to understand how they collect, use, and protect your data. Clicking on third-party links or enabling third-party integrations is done at your own risk.
11 Changes to This Privacy Policy
8hhh reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to Members via email notification and/or a prominent notice on the 8hhh homepage at least 7 days before the updated policy takes effect.
The "Last Reviewed" date at the top of this document indicates when the Privacy Policy was last revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Continued use of the 8hhh platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.